We are committed to providing all our customers with high-quality fashion products and a delightful shopping experience. This policy outlines the terms and conditions regarding product returns and exchanges. By purchasing items from our store, you agree to the terms set forth below.
1. Eligible Situations for Returns and Exchanges
We accept returns and exchanges for products that meet the following criteria:
Damaged Products: Clothing, accessories, or footwear that sustained breakage, staining, or damage (such as broken zippers, buttons, or clasps) during transit.
Defective Products: Products with quality issues, such as uneven stitching, obvious fabric flaws, missing components, fading, or workmanship defects.
Incorrect Items Received: Items where the style, size, color, or quantity differs from the order due to an error on our part.
Customer Dissatisfaction: Cases where the customer is dissatisfied with the product style and returns the unused item within the valid return period.
2. Conditions and Non-Returnable Items
Basic Conditions for Returns and Exchanges
All items must be returned in brand-new condition—unused, unwashed, and undamaged—with all original tags attached.
Items must be returned with their original packaging and accessories; all accessories must be complete and intact.
Return or exchange requests must be submitted within the specified return period.
Non-Returnable Items
Items that have been worn, washed, altered, or show obvious signs of use.
Items damaged due to human error, such as stains, tears, or damage caused by improper storage.
Items missing original tags, packaging, or accessories, rendering them unsuitable for resale.
Items damaged due to improper care, contact with chemicals, or incorrect cleaning methods.
Requests submitted after the specified return period will not be accepted.
3. Return and Exchange Timeframe
All return and exchange requests must be submitted within 30 calendar days of receiving the package. Requests submitted after this 30-day period will not be accepted.
4. Detailed Return Process
Please follow the steps below to submit a return request:
Step 1. Contact Customer Service: Please send an email to our customer service address. Include your order number, photos of the product (showing the condition of the product and its packaging), and the reason for the return. Step 2. Await Confirmation: We will review your application within 3–5 business days and send you an official Return Authorization along with the return address.
Step 3. Pack the Item: Please place the item back in its original packaging in pristine condition and ensure it is securely packed to prevent further damage during transit. Do not fold or crush items made of delicate fabrics.
Step 4. Ship the Package: Please send the package to our designated return address.
Step 5. Provide Tracking Number: Please provide the tracking number for the return package so we can verify the shipment.
Step 6. Await Refund Processing: Once we receive and inspect your returned item, we will proceed with processing the refund.
5. Detailed Exchange Process
Step 1. Submit Exchange Request: Please contact our customer service team within 30 days of receiving the item. State the reason for the exchange (e.g., damage, defect, incorrect style, etc.) and attach photos of the original item.
Step 2. Review Request: We will review your exchange request and verify the item details.
Step 3. Return Original Item: Please return the item, along with its original packaging, to our official return address.
Step 4. Inspect Returned Item: Once we receive the item and confirm it meets the exchange criteria, we will arrange for the shipment of the replacement item.
Step 5. Ship New Item: We will ship the replacement item within 3–5 business days and provide a new tracking number.
6. Detailed Refund Process
Once we receive and inspect your returned item and confirm it meets the return criteria, we will complete the refund review within 3–5 business days.
All refunds will be issued to your original payment account.
7. Return and Exchange Shipping Fee Policy
We clearly define shipping fee responsibility based on different reasons for returns and exchanges:
Our Store Covers Shipping Fees (Free Returns)
Damage to goods during logistics transportation, product quality issues, wrong items shipped.
All returns and exchanges due to our store's responsibility will have their return shipping fees covered by us.
Customer Covers Shipping Fees
Personal reasons, such as dislike of the style, incorrect size, or unnecessary purchase.
Returns and exchanges due to customer's personal reasons will have their return shipping fees covered by the customer.
8. Order Cancellation Policy
We have a clear cancellation and refund policy to protect your shopping rights:
Full Refund Cancellation (Before Shipment)
Customers can cancel their orders at any time before shipment. All successfully cancelled orders that have not yet shipped are eligible for a 100% full refund, with no cancellation fees.
Cancellation After Shipment
Once an order has been processed, packed, and shipped, we will no longer support order cancellation. If you no longer need the item after receiving it or wish to return it, please strictly follow our official return and exchange policy to apply for a return, exchange, or refund.
9. Contact Us
For any questions regarding orders, please contact us.
Store Name: Taubers Fashion
Address: 1368 River Ave, Lakewood, NJ 08701, United States
Phone: +17327195878
Email: info@taubers-fashion.com
Time Zone: (GMT-05:00) Eastern Standard Time
Opening Hours:
Monday-Thursday 11:00 AM - 6:00 PM
Friday 11:00 AM - 1:00 PM
Saturday Closed
Sunday 11:00 AM - 6:00 PM
Response Time: We respond within 24 hours.